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The AI Reinvention of Deep Qualitative Research
Mar 17, 2025

The AI Reinvention of Deep Qualitative Research

(...or any product or service, really.)

Alex Klein
Alex Klein
The Agentic Era of UX
May 06, 2024

The Agentic Era of UX

The future of digital experience is here—but it’s being minced into microscopic use cases

Alex Klein
Alex Klein
Prompts Should Be Designed—Not Engineered
Apr 01, 2024

Prompts Should Be Designed—Not Engineered

Rallying design’s relevance in the AI era

Alex Klein
Alex Klein
This is the moment to reinvent your product
Mar 18, 2024

This is the moment to reinvent your product

From Software as a Service (SaaS) to Partner as a Product (PaaP)

Alex Klein
Alex Klein
The 3 Capabilities Designers Need for the AI Era
Feb 28, 2024

The 3 Capabilities Designers Need for the AI Era

These goofy little AI models need our help!

Alex Klein
Alex Klein
Customer Experience 3.0 is Here
Feb 12, 2024

Customer Experience 3.0 is Here

Digital transformation removed the human partnership layer from every product/service. Now we will add it back in—synthetically.

Alex Klein
Alex Klein
AI Magic Is Out; AI Realism Is In
Feb 05, 2024

AI Magic Is Out; AI Realism Is In

12 Unique Capabilities of GenAI

Alex Klein
Alex Klein
The Anatomy of a Human-Centered GenAI Strategy
Jan 29, 2024

The Anatomy of a Human-Centered GenAI Strategy

Mend your broken HCD heart. In the age of AI, we're still team human.

Alex Klein
Alex Klein
The Seismic Shift in UX/CX Has Begun
Jan 22, 2024

The Seismic Shift in UX/CX Has Begun

Every experience will be partner-based in 5 years. We will chuckle as we look back at today's digital experiences and wonder, "how was that ever enough?"

Alex Klein
Alex Klein
The Problem with AI Analysis for Qualitative Research
Jan 17, 2024

The Problem with AI Analysis for Qualitative Research

Analysis wires your brain for design

Alex Klein
Alex Klein
Research, Design, and Humanity in the Age of AI

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Research, Design, and Humanity in the Age of AI

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